A Barcelona-based lawyers' association, Acció Cassandra, has launched a citywide campaign to collect formal complaints from Rodalies (regional commuter rail) users, with the goal of pursuing judicial action if authorities fail to respond, as Beteve reported.
The group says it aims to turn daily frustrations into legally documented claims, building a case over persistent service failures that affect work, education, and personal life. Passengers can file complaints electronically or in person at no cost, using templates and a document generator provided by the association. Acció Cassandra says the form can be prepared in about three minutes.
However, the association stresses that generating the form is not the same as submitting it: users must sign and officially register the complaint with both the Generalitat and the Ministry of Transport and Sustainable Mobility. Once filed, passengers are asked to send proof of submission to Acció Cassandra under the 'Ja he reclamat' (I have complained) initiative.
Legal Path Opens After Six Months
If neither administration responds within six months, the complaint is considered rejected by default, known as administrative silence, and can then be escalated to administrative court. The group may seek ticket refunds and compensation for damages caused by service deficiencies.
We want to create an official legal record of a serious, ongoing problem affecting thousands, said a spokesperson for Acció Cassandra.
Call for Stable Rail Funding
Meanwhile, the public transport advocacy group Promoció del Transport Públic (PTP) has urged Spain’s incoming government to secure long-term funding for Rodalies and ensure continuity of the 2026–2030 Rail Plan, warning that political change must not halt ongoing projects.
Sources: betevé (ACN).
